Custodians You Can Rely On
Our name, Rock Solid, was derived from two of my favorite scriptures.
“The Lord is my rock, my fortress and my deliverer; My God is my rock, in whom I take refuge. He is my shield and the horn of my salvation, my stronghold.” -Psalms 18: 1-2
“Therefore everyone who hears these words of mine and puts them into practice is like a wise man who built his house on the rock. The rain came down, the streams rose, and the winds blew and beat against that house; yet it did not fall, because it had its foundation on the rock. But everyone who hears these words of mine and does not put them into practice is like a foolish man who built his house on sand. The rain came down, the streams rose, and the winds blew and beat against that house, and it fell with a great crash.” -Matthew 7: 21-27
The first shows that God is like a rock, a fortress, a shield, a horn, and a stronghold. This scripture reminds us that whenever we need help or protection from our enemies, whoever or whatever they may be, all we have to do is look to God.
The second shows how we should live our lives at Rock Solid. If we do so, we will be able to weather any storm that comes into our life and the lives around us.
Arvella J. Gardner, President
Our first responsibility is to God, the creator of heaven and earth. Our ultimate goal is to manage a company that glorifies His name. We will strive to do what our Lord, Jesus Christ, would do in every situation. Then, and only then, can we be true to all our other stakeholders (customers, custodians, community, and company).
We are responsible to our customers. In meeting their needs, everything we do will be of high quality and at a reasonable price. Customer requests and concerns will be serviced promptly and effectively. We will constantly assess their needs and reevaluate the services we provide to ensure we are continually meeting their needs.
We are responsible to our custodians. Every custodian will be considered as an equal individual and treated as such. We will treat all with dignity and recognize their merit. They will have a sense of security in their job and pay. Compensation will be fair and adequate, and working conditions will be safe and orderly. Employees will feel free to make suggestions and express concerns. We will provide a competent management staff, and their actions will be just and ethical. We will be mindful of ways to help our employees meet job responsibilities. Where training and education are required, we will provide it.
We are responsible to our community (not just to the community in which we live and work, but to the world community as well). We will be good law abiding citizens, support good works, and donate to charities. We will support our state of Virginia and bear our share of the taxes. We will make every effort to protect the environment and natural resources. Our suppliers will have an opportunity to make a fair profit.
Our final responsibility is to the company, Rock Solid, itself. The business will make a sound profit so that we can purchase new effective equipment, provide an adequate facility, and experiment with new ideas to improve services. Reserves will be created to provide for adverse times.
When we operate according to these principles, we are building Rock Solid on a foundation just like, “the wise man who built his house on the rock.” -Matthew 7: 24
We serve many different people in our community, and we treat each one as though they were the most important. We believe in providing the best service we can to those people who trust us to clean for their organization.
What Makes Us Best
Our company, Rock Solid, is different from other cleaning companies because of our values. We strive to keep our products and services affordable, instead of price gouging over every little thing that comes up. We also choose to be proactive when we are on and off the job for the betterment of those around us.